Vacancies | Ticket Sales Assistant

Vacancy: Ticket Sales Assistant 

Duration: Permanent & Casual/Match Day 

Full Time: 25 hours (permanent) & Varied (Casual/Match Day) 

Location: Home Park Ticket Office 

Plymouth Argyle Football Club are looking for dedicated and enthusiastic individuals to join the Home Park Ticket Office team. 

About the Role: 

As a member of the Ticket Office team, you will be required to deliver all ticketing requirements for match days, concerts and events.  

The role will require a confident approach as you will be dealing with customers, face to face and over the telephone.  

Key Responsibilities: 

• In person customer service, establish the customers’ requirements 
• Answer all incoming calls and establish the customer’s requirements.  
• Accurately process ticket sales as required. 
• Ensure that information to supporters and visitors to Home Park are correct and up to date. 
• Ensure all data is collected and updated accurately in accordance with GDPR. 
• Cash handling, processing debit and credit card sales. 
• Daily till reconciliation  
• Advise supporters of matches/events on sale and other products as required. 
• Help resolve any ticketing queries.  

Experience: 

• Experience working in a customer-facing or sales role 
• Cash handling and processing credit card payments 

Special Skills & Knowledge: 

• Excellent verbal and written communication skills. 
• Creativity and enthusiasm 
• Competent user of Microsoft Office, Excel, internet communication tools. 
• Flexibility to work on different projects to meet team priorities 
• Excellent customer service skills, in person and phone. 
• Be a team player with a proactive approach to day-to-day issues. Be enthusiastic, hardworking, and flexible to the many and varied requirements of the role and of the club. 

Qualifications: 

• GCSE’s or equivalent in English and Maths 
• IT competent and familiar with Microsoft Word & Excel 

Why Join Us? 

Working at Plymouth Argyle Football Club offers a unique opportunity to be part of a community-focused organisation that values diversity and promotes equality. 

You will be an essential part of our ticket office operations, contributing to the smooth running of our office and ensuring an excellent experience for all supporters. 

How to Apply: 

Please email a CV and covering letter to HR@pafc.co.uk. 

Closing date for applications: Friday, 20 September 

Interviews begin w/c Monday, 23 September