Vacancies | eCommerce Executive & Store Manager
We are hiring for two new members of staff to join the team at Plymouth Argyle Football Club.
eCommerce Executive
Duration: Permanent - full time
Salary: £25,000
Location: Home Park Stadium, Plymouth, PL2 3DQ
We are looking for a dedicated eCommerce Executive to join the busy Venue.
The eCommerce Executive sales assistant is responsible for managing the day-to-day operation of the online retail store including updating product listing, writing descriptions, managing customer experience and setting up promotional activities.
You will be:
- Taking photos of products for uploading onto the online store.
- Familiar with e-commerce platforms, online shopping processes and digital tools used in online retail environments.
- Comfortable working in a fast-paced retail environment.
- Proficient in using e-commerce software, content management systems, photoshop or equivalent and general office tools (e.g. Office, Excel).
- Ensuring customer satisfaction, with quick response times to enquiries and issues.
- Collaborating with the Warehouse Manager on order cancellations and returns, ensuring smooth communication and processes.
You will have:
- Ability to manage data accurately, ensuring product listings, promotions and sales reports are consistent.
- Strong commitment to providing excellent customer service.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to quickly identify issues and resolve customer problem efficiently.
- Ability to work to tight deadlines.
- Excellent written and verbal communication skills.
- Have a flexible approach to work and the ability to work weekends and evenings.
- Interest in the football/sports/leisure industry would be advantageous.
- Accurate and timely updates to product listing and promotional content.
- Maintenance of accurate product listings, stock levels and product availability.
- Positive contribution to team targets and collaboration across departments.
- Successful execution of promotions.
Qualifications/Skills
- Competent user of Microsoft Office, Publisher, Adobe, internet communication tools, social media.
- Experience in an e-commerce retail role with a focus on sales and promotions.
- Basic understanding of e-commerce platforms, e.g., RSS, Shopify, Magento and analytic tools e.g. Google Analytics.
How to Apply
Please email your curriculum vitae and covering letter to HR@pafc.co.uk
Closing date for applications: 14 November 2024
Interviews to take place w/c: 18 November 2024
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Retail Store Manager
Duration: Permanent
Full time: 35 hours per week
Salary: £25,000
Location: Home Park Stadium, Plymouth, PL2 3DQ
Plymouth Argyle Football Club is looking for a dedicated Retail Store Manager to join the busy Venue.
The Retail Store Manager is responsible for overseeing the day-to-day operations of the retail store to ensure a first-class shopping experience. This includes monitoring performance KPIs including revenue, margin, costs and profitability. Ensuring excellent customer service is consistently delivered and maintained. Managing and resolving customer complaints efficiently. Enhancing the overall customer experience by managing store cleanliness, merchandising and overall experience. Engaging with the retail team and customers to identify critical issues and align strategies. Stay across customer trends. Oversee staff rotas to ensure appropriate staffing levels that align with store needs. Ensure all stock is appropriately merchandises and replenished in a timely manner. Managing store staff, driving sales and maintaining a positive store environment. Achieving sales targets by implementing effective sales strategies and promotional activities.
You will be:
- An excellent team player, work in the spirit of a ‘team’.
- Able to deliver an excellent customer experience.
- Able to resolve problems quickly and effectively.
- Well organised with the ability to manage multiple priorities, including staffing, stock and sales targets.
- Comfortable working in a fast-paced retail environment.
- You will have a high attention to detail.
You will have:
- Strong leadership skills with the ability to inspire and manage a team to achieve sales targets and maintain a positive environment.
- Ability to drive sales through strong visual merchandising and customer engagement.
- Ability to work to tight deadlines.
- Excellent written and verbal communication skills.
- Have a flexible approach to work and the ability to work weekends and evenings.
- Strong IT/Retail system/computer skills.
- Interest in the football/sports/leisure industry would be advantageous.
- Ability to challenge and always strive for better.
- A positive attitude to continued professional development and learning.
- An ability to manage a variety of stakeholders.
- An ability to work to tight deadlines and to manage priorities effectively.
Qualifications/Skills
- Educated to degree level or with appropriate professional experience.
- Competent user of Microsoft Office, Publisher, Adobe, internet communication tools, social media.
- Experience in a retail management role with a proven record of achieving sales targets and managing staff.
- Well versed in using POS systems and other retail related software such as reporting tools.
How to Apply
Please email your curriculum vitae and covering letter to HR@pafc.co.uk
Closing date for applications: 14 November 2024
Interviews to take place w/c: 18 November 2024
