Away Fans' Guide | Derby County (A)

Tickets will remain on sale until 4pm on Friday, 8 November. Tickets can be booked in person at the Home Park Ticket Office, over the phone on 01752 907700, or online at ArgyleTickets.com.

PLEASE NOTE: After 4pm on Thursday, 8 November, any tickets booked will be for collection from Derby ONLY. 

Collections: Any tickets that haven't been collected must be picked up from Derby on the day, from the Away Ticket Office located on the south-east corner of the stadium, next to the Away Turnstiles, from 1.30pm.

Postage: If you were expecting tickets to arrive in the post and they have not, please contact us no later than 3pm on Friday, 8 November, either via email to tickets@pafc.co.uk or via phone on 01752 907700. Duplicates will be arranged for collection at Derby on the day, from the Away Ticket located on the South East corner of the stadium, next to the Away Turnstiles, from 1.30pm.

We have a few seats still available on the coaches.

Departs from outside the Devonport End at 07:00am.

Miles Away Adult - £52
Miles Away Junior - £50
Non-Member - £58
Personal Assistant - £20

Important Information  

• This game is all-ticket, with no on-the-day sales. 
• Children under the age of two will not be admitted into the stadium.
• All ticket holders aged 2-16 must be accompanied by an adult, and must be sat in adjacent seats. 
• No upgrades will be offered if you buy the wrong concession and are ID'd.
• Pride Park is a cashless stadium.

The address for Pride Park Stadium is; Pride Park, Derby, DE24 8XL. 

Travel by Rail

East Midlands Railway operates high-speed trains to and from London and regional train services across the East Midlands and South Yorkshire.

Derby Train Station is the closest train station to Pride Park Stadium and is approximately a 14-minute walk (0.8 miles) and the shortest route on foot is as follows:

 • Walk east on Roundhouse Road
 • Turn right to stay on Roundhouse Road
 • At the roundabout, take the 1st exit onto Pride Park Way/A6
 • At the Roundabout, take the 1st exit onto Derwent Parade
 • At the roundabout, take the 1st exit onto Royal Way

Travel by Bus

Local bus travel is a great way of reducing the traffic around Pride Park Stadium on match day and with a stop located directly outside the stadium it prevents you having to walk from the Away Car Park to Pride Park Stadium.

Please visit the following links for information about local bus travel:

www.transportdirect.info
www.derby.gov.uk
www.trentbarton.co.uk
www.arrivabus.co.uk

Taxi Services in Derby

Albatross Cars Telephone - 01332 345343 Mobile - 07380 305375 www.albatrosscars.com

Chads Cars Telephone - 01332 666222 chadscars-derby.co.uk

Western Cars Telephone - 01332 331331 westerncars-derby.co.uk

Travel by Car

For up to date travel information please visit www.bbc.co.uk/travel/derby.

Directions from the South (M1)

Exit the M1 at Junction 25 and follow the A52 West towards Derby. Remain on the A52 for 5½ miles until you reach the junction for Pride Park. Follow the exit slip road to the Wyvern Way roundabout and once there go straight on (2nd exit) to join Derwent Parade. Go straight on (second exit) at the first roundabout you reach, which is next to the stadium, and turn left (first exit) at the second roundabout you reach – onto Royal Way. The Toyota West Car Park is the first turning on your left

Directions from the North (M1)

Exit the M1 at Junction 28 and follow the A38 South towards Derby. Remain on the A38 until the roundabout with the A61 (Signposted Derby A61), where the brown football signs will direct you along the A61 towards Pride Park Stadium. Remain on the A61 until the Pentagon Island roundabout where the signposts will direct you onto the A52 towards Nottingham and Spondon. Take the first exit from the A52 (signposted for the Wyvern Centre) and follow the slip road until you reach a roundabout. At the roundabout take the second exit (right turn) along Wyvern Way. Follow Wyvern Way until you reach the next roundabout and take a left onto Derwent Parade. Go straight on (second exit) at the first roundabout you reach, which is next to the stadium, and turn left (first exit) at the second roundabout you reach – onto Royal Way. The West Car Park is the first turning on your left.

Directions from the West (A50)

Travel along the A50 dual carriageway until you reach Junction 2 (signposted A6, Derby), where you should exit from the A50 and head north along the A6. At the first roundabout you come to, turn left (second exit), following signs for Away Supporters and the Moorways Centre. Follow the road until you reach the Raynesway roundabout and turn right (second exit) along the A6 (London Road), signposted for the City Centre. Remain on the A6 (London Road) heading in the direction of Derby City Centre until you reach a roundabout. Turn right at the roundabout (third exit) heading along Harrow Street towards Pride Park on the A6. At the traffic lights continue straight on towards Pride Park, heading along Pride Parkway and over the railway bridge. At the roundabout turn right (third exit) into Royal Way. The West Car Park is the third turning on your right.

Traffic Exclusion Zone/Resident Parking Zones

In the interest of pedestrian safety, a traffic exclusion zone is imposed around Pride Park Stadium on matchdays. It is in operation from 90 minutes prior to kick off and up to 60 minutes after the final whistle with precise timing dependent upon traffic and pedestrian movement on Derwent Parade and Royal Way. Resident parking zones are in operation on matchdays with parking fines issued if contravened. The club advises supporters, where possible, to use official car parks. 

Parking is available for supporters at Pride Park - click here to book.

Personal Assistant Tickets 

Derby offer complimentary PA/Essential Companion tickets to supporters that need support from another person to be able to enjoy the matchday experience to the same standard as all supporters (subject to qualification), Please contact your own club’s Ticket Office for further information. 

Wheelchair Spaces 

Wheelchair users are accommodated on the Southeast Corner Elevated Wheelchair Platform, or the front row of the Southeast Corner Lower tier (AA row). Wheelchair space locations are subject to change based on Pride Park Stadium seating configuration for certain matches. 

Easy Access Seating 

Disabled supporters that require easy access seating must stipulate their seating requirements at the time of purchase to ensure appropriate seating is provided (subject to availability). It is recommended for those disabled supporters requiring easy access seating to purchase tickets on either AA, BB, or CC rows, as these rows have minimal steps (no more than 3 steps up). Seating locations are subject to change based on Pride Park Stadium seating configuration for certain matches. 

Accessible Entrances

Derby have accessible entrances available on a matchday for away disabled supporters and it is recommended that you use Gate S; this entrance is located at the South-east corner of the stadium (please see map on page 16) 

Audio Descriptive Commentary 

An audio descriptive commentary service will be available for the 23/24 season for blind or partially sighted supporters. Please contact the Disability Team on 01332 667528 to reserve a headset/receiver no later than 24 hours prior to the fixture date (subject to availability). 

Assistance Dogs 

Any supporter wishing to attend Pride Park Stadium with an assistance dog needs to contact the Disabled Liaison Officer on 01332 667528 or via email at disability.access@dcfc.co.uk, so that Derby can ensure the appropriate match tickets are allocated and adequate arrangements have been made (subject to availability).

Accessible Toilets 

Accessible toilets can be found in each stand concourse area, and these are clearly signposted. Should you require assistance, please seek advice from the nearest steward. All accessible toilets operate using a ‘radar’ key system. Derby would advise you to bring your ‘radar’ access key with you.

Accessible Car Parking

The club has a dedicated car parking area at Pride Park Stadium for away disabled supporters (Blue Badge Holders only) - at a cost of £10 and this area of parking is located within 100 yards of the away seating area in the Southeast Corner. Spaces are allocated on a first come first served basis and please be aware that you will be asked to show and display your Blue Badge. These must be booked no later than 24 hours prior to the match. Please contact the Derby County Ticket Office, on 01332 667528 to book your space (subject to availability). 

Catering Facilities 

Derby have catering facilities located within the away concourse area of the stadium, however, these serving counters located in this area are high level counters. The club makes reasonable adjustments to enable disabled spectators to access the catering facilities by instructing one of their dedicated stewards to monitor the areas in which wheelchair users are located to ascertain whether any additional help is required. They offer a range and food and drinks in each concourse.

Apart from external catering vendors, Pride Park Stadium is a cashless environment accepting only contactless, debit card and credit card means of payment.

Derby County Football Club adhere to a strict policy of zero-tolerance towards supporters who act or express racist, homophobic or aggressive views towards others. Should you see or hear any behaviours which you believe do not adhere to these policies and which you believe are unwelcome at Pride Park Stadium, Derby would urge you to please ask one of the matchday stewards to report the incident or concern to the club, enabling us to act accordingly.

Whilst it is a rare occurrence at Pride Park Stadium, there are times when the behaviour of other fans may be regarded as in unacceptable, you can report directly to Derby County Match Control through their matchday text service, by starting your text with DCFC then type your message to 88440. Please include as much information as possible including the Stand, Row, and Seat details of where the incident occurred. Your text will be treated in the strictest of confidence as Derby identify and deal with the perpetrators.

Please email slo@dcfc.co.uk or call 01332 667528 if you need to bring essential medication into Pride Park Stadium.

Visiting supporters identified in home areas of Pride Park Stadium will be ejected from the stadium.

After careful consideration, Derby County Football Club has revised its policies for admitting bags and outside refreshments into Pride Park Stadium.

Bags are subject to search and must be no larger than 45cm x 30cm x 15cm.

There is no on-site storage facility for oversize bags.

Supporters are prohibited from bringing refreshments into the stadium.

However, if a supporter has specific dietary or sustenance requirements because of a medical condition, please contact Customer Services 0871 472 1884.

Derby County wants an exciting atmosphere at all home games at Pride Park Stadium and encourages all fans to bring flags, banners, and large ‘surfing’ flags - but these must adhere to the guidelines set by the club in tandem with the stadium’s safety team.

• The club reserves the right to refuse to allow flags, surfers, or banners to be displayed particularly if content is considered to be offensive, discriminatory, defamatory or inflammatory.

• Any item that the club or any of its employees believe could potentially be used as a weapon and/or compromise public safety.

• Any item above the area of 600mm x1000mm must be flame retardant and have a fire safety certificate to prove so, provided in advance of matchday.

• The flagpole should be no bigger than 7mm in diameter and 1 metre in length. The flagpole material should ideally be plastic and rounded/covered at the end.

• Flags should be presented to stewards prior to entry to the stadium where they will be inspected in accordance with this list and approved prior to entry.

 • The club reserves the right to confiscate any flags brought into Pride Park Stadium which were not approved by stewards prior to entry.

Derby County Football Club is committed to providing a positive, safe and inclusive experience for all young people who come into contact with the club. They are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. 

If you have any safeguarding concerns, please email the Dedicated Safeguarding Officer at safeguarding@dcfc.co.uk, or speak to a member of staff. 

Derby County has a comprehensive safeguarding strategy, policies, protocols and case management system to prevent abuse and promote the wellbeing of young people, staff, volunteers and visitors. 

For more information on safeguarding, please visit https://www. dcfc.co.uk/page/safeguarding

Away Turnstile Location 

The away turnstiles are located at the South-east corner of the stadium (see map below) and will open from 1 hour and 30 minutes prior to kick-off. 

Here to Help 

If you need assistance in finding your way around Pride Park Stadium there are a few outlets of information available to you. Firstly, their stewarding team are strategically located in their high visibility uniforms on hand to give assistance with any questions which you may have, they have a high knowledge of local amenities and stadium access; if they do not know a piece of information, they will endeavour to find someone that does. Should you have any questions, need help with directions or just want to find out what’s going on around the ground, don’t hesitate to speak to Derby’s friendly Matchday Supporter Liaison Officers! Easily identifiable through their blue ‘Fans First’ high-viz jackets, you can find them outside Pride Park Stadium from 90 minutes before kick-off on a matchday.